epicjili Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (hereinafter "Player", "User", "Member", or "you") and epicjili (hereinafter "epicjili", "the Platform", "we", "us", or "our"), the operator of the online gaming platform accessible at epicjili.net.

By accessing the epicjili website, registering an account, making a deposit, or participating in any game or promotional activity offered on the platform, you unconditionally accept and agree to be bound by these Terms in their entirety, together with the Privacy Policy and all applicable game-specific rules published on the platform.

If you do not agree with any part of these Terms, you must immediately cease using the epicjili platform and, if you have already registered an account, contact support to request account closure.

2. Eligibility and Age Requirement

Access to real-money gaming features on epicjili is subject to the following eligibility requirements, all of which must be satisfied concurrently:

• Age: You must be at least 21 years of age. This is a mandatory requirement under PAGCOR's iGaming regulatory framework for the Philippines. Players under 21 are strictly prohibited from registering or accessing any real-money feature.
• Jurisdiction: You must be physically located in a jurisdiction where online gaming is legal. It is your sole responsibility to determine whether your use of the epicjili platform is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under applicable Philippine law.
• Not Self-Excluded: You must not be subject to a self-exclusion order, cooling-off period, or any other restriction that prohibits your access to online gaming platforms.
• Not a Prohibited Person: You must not be an employee, director, officer, agent, or contractor of epicjili, or an immediate family member of any such person.

3. Account Registration

To access real-money games on epicjili, you must register a personal account. The following rules govern account registration and maintenance:

• One Account Per Person: Each player is permitted to maintain only one active epicjili account. Opening or operating multiple accounts — whether using the same or different personal details — is strictly prohibited and will result in suspension of all associated accounts.
• Accurate Information: You must provide complete, accurate, and truthful information during registration, including your full legal name, date of birth, Philippine mobile number, and any other information requested by epicjili during the KYC verification process.
• Account Maintenance: You are responsible for keeping your registration information current. Material changes to your personal details must be promptly reported to epicjili support.
• Non-Transferability: Your epicjili account is personal and non-transferable. You may not sell, assign, transfer, or permit any third party to access or use your account.
• Corporate Accounts: Accounts may only be registered in an individual's name. Registrations in the name of a company, trust, partnership, or other legal entity are not permitted.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your epicjili login credentials, including your username, password, and any two-factor authentication codes. epicjili will not be liable for any loss resulting from unauthorized access to your account where such access results from your failure to maintain adequate security of your credentials.

• You must not share your login credentials with any third party under any circumstances.
• You must use a strong, unique password for your epicjili account that is not used across other platforms.
• You must notify epicjili immediately if you suspect unauthorized access to your account.
• epicjili will never ask for your password via email, SMS, or live chat. Any such request should be treated as fraudulent and reported immediately.

In the event of suspected unauthorized access, epicjili reserves the right to temporarily freeze your account pending a security review. During such a review, deposits and withdrawals may be suspended until the review is completed.

5. Deposits and Payment Methods

epicjili accepts deposits via the following payment methods, subject to the minimum and maximum limits applicable at the time of your transaction:

All deposits must be made from payment accounts registered in your own name. epicjili does not accept deposits from third-party accounts. Suspected third-party deposits may result in the funds being returned and the account being flagged for review.

6. Withdrawals

Players may request withdrawal of available balances subject to the following conditions:

• Verification: Your account must be fully verified (KYC completed) before any withdrawal can be processed. KYC verification requires submission of a valid government-issued Philippine identification document.
• Minimum Withdrawal: The minimum withdrawal amount is ₱200 per transaction, subject to change at epicjili's discretion.
• Withdrawal to Registered Method: Withdrawals will only be processed to the same payment method and account used for deposits, subject to the withdrawal capabilities of that method. Withdrawals to a different account name than the registered player name will not be processed.
• Bonus Wagering Completion: Funds derived from bonus credits may not be withdrawn until all applicable wagering requirements have been satisfied in full.
• Processing Time: Standard GCash and PayMaya withdrawals complete within 5 to 30 minutes during normal operating hours. Bank transfers may take 1 to 3 business days. Processing times may be extended during periods of high volume or system maintenance.
• Withdrawal Limits: Daily and weekly withdrawal limits apply and are displayed within your account settings. Players with VIP status may be eligible for enhanced withdrawal limits upon request.

epicjili reserves the right to request additional verification documentation before processing any withdrawal, particularly for large amounts or where fraud is suspected. Refusal to provide requested documentation may result in withdrawal being held pending investigation.

7. Bonuses and Promotions

epicjili offers bonuses and promotional offers from time to time, including welcome bonuses, reload bonuses, free spins, and cashback promotions. All bonuses are subject to the following general terms unless otherwise specified in the applicable promotion terms:

• Wagering Requirements: All bonuses are subject to wagering requirements. Unless stated otherwise, the standard wagering requirement is 30x the bonus amount. Specific promotion pages will display the applicable wagering multiplier.
• Eligible Games: Bonus funds and free spins may be restricted to specific games or game categories. Wagering on restricted games will not count toward satisfying wagering requirements.
• Expiry: Unclaimed bonuses expire 7 days after being credited unless otherwise specified. Bonuses subject to wagering requirements expire if wagering is not completed within the promotional period.
• Maximum Withdrawal from Bonus: Winnings derived from free spins or no-deposit bonuses may be subject to a maximum withdrawal cap as specified in the promotion terms.
• One Bonus at a Time: Players may not hold multiple active bonuses simultaneously unless epicjili expressly permits it in the promotion terms.
• Abuse of Bonuses: epicjili reserves the right to void bonuses and related winnings, and to suspend accounts, where bonus abuse, arbitrage, or pattern betting designed to exploit promotional offers is detected.

8. Gameplay Rules and Fair Use

All games offered on the epicjili platform use certified Random Number Generator (RNG) technology, independently audited in accordance with PAGCOR iGaming licensing requirements. The fairness of game outcomes is not within epicjili's control to manipulate and is subject to the probabilistic nature of all casino games.

By participating in any game on epicjili, you acknowledge and accept that:

• Game outcomes are determined by certified RNG systems and are random.
• Published Return to Player (RTP) percentages represent theoretical long-term averages and do not guarantee individual session results.
• The use of automated software, bots, scripts, or any artificial intelligence tools to play on your behalf is strictly prohibited.
• In the event of a game malfunction, disconnection, or system error, epicjili reserves the right to void the affected round and return the staked amount to the player's balance.
• Game records held on epicjili's servers constitute the authoritative record of game outcomes. In the event of a dispute, epicjili's server records take precedence over client-side display.

9. Prohibited Activities

The following activities are strictly prohibited on the epicjili platform and constitute grounds for immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering multiple accounts (multi-accounting) or assisting another person in evading the one-account policy.
• Using the platform for any money laundering, fraud, or other financial crime.
• Using stolen, unauthorized, or fraudulently obtained payment methods.
• Engaging in collusion with other players to manipulate game outcomes.
• Exploiting software bugs, glitches, or errors to gain unfair advantage.
• Reverse engineering, decompiling, or attempting to extract the source code of any epicjili platform component.
• Accessing the platform using a VPN, proxy, or anonymization service for the purpose of circumventing geographic restrictions or security controls.
• Providing false, misleading, or fraudulent identity documentation during KYC verification.
• Using another person's account or permitting another person to use your account.
• Any conduct that disrupts or interferes with the operation of the epicjili platform or the experience of other players.

10. Responsible Gaming

epicjili is committed to promoting responsible gaming practices among all Filipino players. The following responsible gaming tools are available to all registered players through the Account Settings page:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits. Limit reductions take effect immediately; limit increases require a mandatory 7-day cooling-off period.
• Session Time Limits: Set maximum session durations with reminders at configurable intervals.
• Loss Limits: Set maximum loss thresholds per day, week, or month.
• Self-Exclusion: Temporarily or permanently suspend access to your epicjili account. Self-exclusion periods are irrevocable during the selected duration.
• Reality Checks: Periodic on-screen notifications showing session duration and net gaming activity.

If you believe you or someone you know has a gambling problem, please visit our Responsible Gaming page for guidance and support resources. epicjili actively cooperates with PAGCOR's responsible gaming initiatives and refers players to professional support where appropriate.

11. Intellectual Property

All content on the epicjili platform, including but not limited to text, graphics, logos, game assets, user interface designs, software code, trademarks, and other intellectual property, is owned by or licensed to epicjili and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the epicjili platform solely for personal, non-commercial recreational gaming purposes. This license does not include the right to reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the platform.

The epicjili name, logo, and all associated marks are trademarks of epicjili. Unauthorized use of these marks is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, epicjili's total aggregate liability to any player in connection with these Terms or the use of the platform shall not exceed the total net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

epicjili shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including without limitation:

• Loss of profits, revenue, or gaming winnings beyond the platform's liability cap.
• Platform unavailability, interruption, or technical malfunction not attributable to epicjili's gross negligence.
• Unauthorized access to your account resulting from your failure to maintain adequate credential security.
• Losses arising from your reliance on information or game statistics displayed on the platform.

The epicjili platform is provided on an "as is" and "as available" basis. While epicjili makes reasonable efforts to ensure platform availability and accuracy, no warranty is given that the platform will be error-free, uninterrupted, or free from harmful components.

13. Account Suspension and Termination

epicjili reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false, inaccurate, or fraudulent registration information.
• Suspected or confirmed engagement in prohibited activities as described in Section 9.
• Failure to complete KYC verification within the required timeframe.
• Suspected money laundering, fraud, or other criminal activity.
• Request from a regulatory authority, law enforcement body, or pursuant to applicable law.
• A self-exclusion request submitted by the account holder.

In the event of account closure for breach of Terms, epicjili reserves the right to forfeit any outstanding balance, including but not limited to bonuses, bonus-derived winnings, and winnings obtained through prohibited activity. Deposits may be returned at epicjili's sole discretion subject to verification and deduction of any administrative costs.

Players wishing to voluntarily close their accounts in good standing may do so by contacting epicjili support. Balances will be settled and returned via the registered payment method following completion of any outstanding wagering requirements and KYC verification.

14. Dispute Resolution

In the event of a dispute between you and epicjili relating to these Terms, a game outcome, a payment transaction, or any other matter arising from your use of the platform, the following process shall apply:

• Step 1 — Informal Resolution: Contact epicjili support via live chat or email at [email protected] with a clear description of your complaint. epicjili will acknowledge receipt within 24 hours and aim to resolve the complaint within 5 business days.
• Step 2 — Formal Escalation: If your complaint is not resolved to your satisfaction at Step 1, you may escalate it in writing to epicjili's complaints handling team. Formal complaints will be reviewed within 14 business days.
• Step 3 — Regulatory Referral: If no satisfactory resolution is reached through the above process, you may refer the matter to PAGCOR as the applicable regulatory authority.

Game outcomes determined by certified RNG systems are final and not subject to reversal except where a technical malfunction is confirmed by epicjili's server records. Dissatisfaction with a losing outcome does not constitute grounds for a dispute.

15. Amendments to These Terms

epicjili reserves the right to amend, update, or replace these Terms at any time. When material amendments are made, epicjili will provide notice to registered players via email, in-platform notification, or prominent website announcement, as appropriate. Minor amendments may be made without formal notice.

Amended Terms will become effective on the date specified in the update notice. Your continued use of the epicjili platform following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and contact support to close your account before the effective date.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute, claim, or matter arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to applicable PAGCOR regulations, the Electronic Commerce Act of 2000 (Republic Act No. 8792), the Data Privacy Act of 2012 (Republic Act No. 10173), and other relevant Philippine legislation.

Any legal proceedings arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, without prejudice to epicjili's right to seek injunctive or other equitable relief in any court of competent jurisdiction.

17. Contact Information

For any questions, complaints, or formal notices regarding these Terms and Conditions or your epicjili account, please contact us through the following channels:

• Live Chat: Available 24/7 within the epicjili platform. Accessible after logging in to your account.
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat responses are typically immediate. Email responses are provided within 24 to 48 hours during standard business days.

For regulatory matters or complaints that have not been resolved through epicjili's internal dispute process, players may contact PAGCOR directly through PAGCOR's official channels.